Privacy Policy - SyncFlix - Watch Party
SyncFlix provides synchronized watch rooms, public rooms, room chat and reactions, social features, and optional voice chat. This policy explains the information the app handles and your choices.
Information We Handle
- Account and social information: Firebase account identifier, email where provided, name, username, optional profile photo, friend requests/connections, group membership, roles, and profile data.
- Rooms and playback: room code/settings, media source or link entered into a room, participant identifiers/display names, presence, host status, and playback events such as play, pause, and seek. Room media references are visible to participants. Public-room title, media source, host, and participant/viewer count can be visible to users browsing public rooms.
- Chat and reactions: room messages, sender identifier/display name, timestamps, and active typing indicators are stored or transmitted through Firebase Realtime Database. Emoji and quick-message reactions are sent as room events. Their brief display time does not mean database records are immediately deleted. Custom reactions and quick-message preferences are stored in per-user Realtime Database settings.
- Blocking and reporting: blocked-user IDs are stored locally on your device for your signed-in account and hide that user's messages for you on that device. Submitted chat reports are stored in Firestore with the reason and relevant room/message context, including a message excerpt and reported-user details.
- Help feedback: ordinary Help Center searches are not submitted through the feedback form. If no article matches and you choose to submit your question, the search text and account identifier are stored in Firestore for support and product improvement.
- Voice chat: when enabled, microphone audio is transmitted to room participants through WebRTC. Connection/signaling metadata is processed to establish and maintain the session; network traffic may use relay infrastructure. SyncFlix does not intentionally store voice conversations as chat messages or audio recordings.
- Usage, support, and diagnostics: daily voice allowance/reward state, support report details, Firebase Analytics events, Crashlytics diagnostics, and app/device metadata used to operate and improve the app.
- Local media and device data: local video files selected for playback are not uploaded as part of synchronization. The app may store session and preference data on your device. Microphone, notification, media/file, and network permissions support their corresponding features.
How We Use Information
- Operate accounts, rooms, playback synchronization, public-room discovery, chat, reactions, groups, friends, and voice chat.
- Enforce account/room security, review reports, prevent abuse, and respond to support requests or help questions you submit.
- Administer voice allowances/rewards, subscriptions, and advertising where applicable.
- Measure feature use, diagnose crashes, and improve reliability.
Services and Sharing
We do not sell personal information. Data is shared as needed with room members and other users according to the feature you use, and with service providers including Firebase Authentication, Realtime Database, Firestore, Storage, Analytics and Crashlytics; Google Sign-In and Google Mobile Ads where enabled; RevenueCat for subscription management; and the signaling/network infrastructure used for voice connections. Providers process data under their own terms and privacy policies. We may also disclose information where required by law or to protect users and the service.
Retention and Deletion
Information is retained as needed to operate the app, maintain rooms, handle reports/support, meet legal obligations, and protect the service. Room and chat data may be removed when a room is deleted; timing depends on room lifecycle and backend cleanup. Reports and diagnostic records may be retained for support, safety, or legal purposes. Request account deletion in Profile → Security → Delete Account. Some information may be retained where permitted or required for legal, security, dispute-resolution, or abuse-prevention reasons. Local preferences can be removed by clearing app data or uninstalling.
Your Choices and Security
You choose whether to use public rooms, chat, reactions, voice chat, and optional permissions. You can report a message, block a user locally, update profile details, manage permissions in Android settings, or request account deletion in the app. We use authentication, database rules, and cloud security controls designed to protect information, but no online service can guarantee absolute security. Use care when sharing information in public rooms.
Children and International Processing
SyncFlix is not directed to children under 13, and we do not knowingly collect their personal information. Our providers may process information in countries other than yours, where data-protection laws may differ.
Changes and Contact
We may update this policy as the app or its data practices change. The revised effective date will be shown here. For privacy questions, email sprt.syncflix@gmail.com or use Report an Issue under Profile → Support.
Related Pages
Terms and Conditions | Account Deletion
This policy describes current app behavior and is not legal advice. Keep it consistent with the Google Play Data safety section and the SDK configurations used in each release.